Purchase Policy

SHIPPING AND RETURNS - Canada

Free shipping and returns with purchases of $200 and more in Canada only.

Your order will be shipped within 2 business days following the date of your purchase.

Orders from abroad (outside Canada and the United States)

Germany, Andorra, Austria, Belgium, Bulgaria, Vatican City State, Croatia, Denmark, Spain, Estonia, United States, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Norway, Netherlands, Poland, Portugal, United Kingdom, San Marino, Slovakia, Slovenia, Sweden, Switzerland, Czech Republic

The shipping cost is the customer's responsibility and can be selected according to their preferred carriers.

If you have paid taxes and customs duties in advance on your order: You will not have any additional fees when receiving your order in your country.

If you have not paid customs duties in advance directly on your order:
Upon receipt of your order, there may be customs and/or tax fees, so please check the current taxes and customs regulations in your country.

We do not refund taxes or customs duties. 

RETURNS AND EXCHANGES 

Our return policy is 30 days for exchanges and 15 days for refunds. If more than 30 days for exchanges or 15 days for refunds have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

Sale items are also eligible for refunds and exchanges.

Canada only (free returns with purchases of $200 and more):

You can obtain your return label via this link:

https://www.canadapost-postescanada.ca/pr-rc/fr/obtenir-etiquette-de-retour/details?id=PR665023

You can also visit Canada Post and mention the return number: PR665023

They will print your return label and send it back to us directly.

If you have difficulty obtaining your return label, you can email us at: capitaine@capitainedabord.com to request a return label (it will be sent to you by email).

Returns from outside Canada:

To return your product, you must send your product to:

63, Petit-Champlain, Québec G1K 4H5 Qc, Canada

You will be responsible for paying the shipping costs to return your item. Shipping fees are non-refundable.

If you ship an item worth more than $100, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Non-returnable items:
Gift cards
Underwear
Certain health and personal care items

To complete your return, we need your receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

Any item not in its original condition, damaged, or missing parts will not be accepted.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Shipping fees are non-refundable

It may take some time before a refund is posted.
If after some time you still have not received your refund, please contact us at capitaine@capitainedabord.com or toll-free number: 1-888-694-0624 or 418 694-0624

Exchanges
We only replace items if they are defective or damaged.

If the size of your item does not fit, we can exchange it for you.

If you are interested in another item, we can exchange it for that one without any problem.

If you need to make an exchange or have any other questions, email us at: capitaine@capitainedabord.com

Here is the address to send your item:

LE CAPITAINE D'A BORD
63 Rue du Petit-Champlain
Québec QC G1K 4H5 Canada

Toll-free line (Canada/United States): 1 888 694-0624

Outside Canada/United States: 001 418 694-0624

Email: capitaine@capitainedabord.com